Medical Mutual uses Decision Point to improve member experience and achieve 5-star rating

Point of Decision Healthcare Solutions

BOSTON, Feb. 23. 28, 2022 (GLOBE NEWSWIRE) — Decision Point Healthcare Solutions (“Decision Point”), an innovator in providing engagement management solutions to the healthcare industry, today announced that Medical Mutual has achieved an average rating of of 5 stars for member satisfaction and experience across all of its Medicare contracts. Member satisfaction and experience is measured by the Consumer Assessment of Healthcare Provider and Systems (CAHPS) survey, covering areas such as member access, physician satisfaction, and health plan satisfaction.

Medical Mutual’s comprehensive member experience program is focused on identifying member-specific health insurance plan satisfaction ratings, drivers of engagement, and proactive, relevant and personalized communications to improve the each member’s experience with their health insurance plan.

Decision Point’s suite of member experience solutions addresses the most pressing issues facing health plans today: how to truly engage members and improve satisfaction, while improving quality and access to care while improving the general health and well-being of members. Decision Point offers a unique and effective approach that leverages machine learning and artificial intelligence to enable health plans to better understand and predict each member’s healthcare journey, providing attribute insights characteristics that determine behavior.

“We are proud to partner with the team at Medical Mutual,” said Saeed Aminzadeh, CEO of Decision Point. “We are very grateful to play a role in complementing their engagement programs by providing tools to identify opportunities to further improve the experience they provide to their members.”

Mark Pencek, Vice President of Customer Experience at Medical Mutual, said, “Medical Mutual is committed to improving the lives of its members by providing high quality products and services. Each member’s experience with their health plan is critically important to us, as it provides them with the right foundation to lead happier, healthier lives. Decision Point has allowed us to pursue our mission by helping us engage members more effectively. »

About Decision Point
Decision Point is a leading member engagement management company that brings holistic predictive analytics and artificial intelligence to everyday health plan decision making. Decision Point enables health plans to understand and predict all facets of a member’s health experience, enabling effective targeting and impactful holistic interventions. Decision Point aims to change the fundamentals of healthcare decision-making by predicting and acting on the entire member healthcare experience, delivering lasting improvements in outcomes in the areas of satisfaction , retention, quality and use. For more information on Decision Point, please visit

About the medical mutual
Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to over 1.5 million Ohioans through our high-quality health, life, disability, dental, vision, and indemnity insurance plans. We offer fully insured, self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans. Medical Mutual’s status as a mutual company means we are owned by our members, not shareholders, so we don’t answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us and help our members achieve their best possible health and quality of life. For more information, visit the company’s website at

dan ready
Business Development Director
decision point
2 Oliver Street, Boston MA
[email protected]