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Medical Mutual employee sends private information to thousands of people to wrong email


CLEVELAND, OH (WOIO) – Ohio Medical Mutual confirmed that an employee sent an internal email to the wrong person containing the personal information of more than 5,800 of its Medicare Advantage customers.

According to a spokesperson for Cleveland-based Med Mutual, it was an accident because the employee entered an incorrect email address and the data was passed on to a third party who did not have permission to view private information.

According to a press release from Medical Mutual, “the unauthorized third party gained access to the content of the emails containing information that may include members’ names, dates of birth, social security numbers, treatment information and diagnosis, health insurance information, medical treatment, and prescription information.”

This error led the company to uncover 44 other cases where employees mistakenly sent internal emails, affecting 300 additional customers.

The statement said only 15 of the 6,119 affected customers had their Social Security numbers included in the emails. According to the company’s spokesperson, that number of 6,119 represents less than one percent of its total customer base.

When the issue was discovered in July, Medical Mutual brought in a third party to investigate and found that the 45 emails had been sent from February 2017 to July 2017.

Medical Mutual has informed affected customers and has also set up a call center to answer questions. This number is (877) 271-4091 and is available between 9 a.m. and p.m. ET, Monday through Friday.

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